Refund Policy

Have questions about what products and services are eligible for a refund? We've got your answers below! Here are our Standard Terms for products and services eligible for a refund:

The cancellation request has to be submitted via the ticketing system (https://www.hostingahead.com/clientarea) 30 days before to the renewal date.

For new orders you can request refund with in 3 days once the order is placed.

For Renewals you can request a refund with in 48 hours once the renewal order is placed.

A product must be canceled before we can issue a refund.

In the event your purchased product includes a free domain name, if you cancel the purchased product, the standard price for the domain name will be deducted from the refund amount

Products & Services Available for Refund Under Standard Terms:

Starter

Economy

Deluxe

Ultimate

Standard refund policy does not apply to below Services

VPS

Cloud Servers

Dedicated Server

Domain Name

Abuse/Fraud

If your account is classified as fraud / abuse, Hostingahead.com has the right to suspend and remove all service immediately without prior notice. Based on customer reputation you may be asked for certain months advance payment when ordering a new server or when your account is identified as fraud. Customer has to agree the custom notice period and other terms and condition when account is identified as fraud.