Refund Policy
Have questions about what products and services are eligible for a refund? We've got your answers below! Here are our Standard Terms for products and services eligible for a refund:
The cancellation request has to be submitted via the ticketing system (https://www.hostingahead.com/clientarea) 30 days before to the renewal date.
For new orders you can request refund with in 3 days once the order is placed.
For Renewals you can request a refund with in 48 hours once the renewal order is placed.
A product must be canceled before we can issue a refund.
In the event your purchased product includes a free domain name, if you cancel the purchased product, the standard price for the domain name will be deducted from the refund amount
Products & Services Available for Refund Under Standard Terms:
Starter
Economy
Deluxe
Ultimate
Standard refund policy does not apply to below Services
VPS
Cloud Servers
Dedicated Server
Domain Name
G-suite
Microsoft 365
Abuse/Fraud
If your account is classified as fraud / abuse, Hostingahead.com has the right to suspend and remove all service immediately without prior notice. Based on customer reputation you may be asked for certain months advance payment when ordering a new server or when your account is identified as fraud. Customer has to agree the custom notice period and other terms and condition when account is identified as fraud.
Contacting Our Site
If you have any questions about our Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:
Hosting Ahead
ATTN: Web Team
[email protected]
Revised: 06/01/2020
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